IT Support
Leave your business worry free of IT troubles with Telecom Directs IT support packages designed for any size business.
Get the technology assistance you need, whenever you need it, with 24 hour, 365 days a week Support Desk. As you grow, 24 hour technical support becomes essential, however finding and onboard qualified, experienced technicians can be expensive and difficult.
Telecom Direct offers scalable 24-hour IT support that can augment your existing internal IT resources or provide a complete outsourced solution
Benefits:
- 24 hour Help Desk Service
- Expert troubleshooting assistance
- Incident tracking and root cause analysis
- Cost saving vs hiring in-house tech support personnel
- Real time tools for monitoring, end-point failure and fault detection
- Remote or on site issue resolution
Helpdesk
The maintenance contact that you have with Telecom Direct will cover:
- 4 hour response time
- Time to diagnose the problem either remotely or onsite
- Any reconfiguration of the system that needs to be done after the issue has been fixed
- All parts that need to be replaced in the phone system
- All labour time needed to diagnose problems
- All labour time needed to repair problems
- Remote support
